Agreement Overview
Please read these Terms and Conditions ("Terms") carefully before using Crown Energy USA services. By accessing our website, using our services, or entering into an energy supply agreement with us, you agree to be bound by these Terms and all applicable laws and regulations.
These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Crown Energy USA ("Crown Energy USA," "Company," "we," "us," or "our") regarding your use of our energy services, website, and related services.
If you do not agree to these Terms, you must not use our services or website. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.
Our Services
Crown Energy USA provides energy services including but not limited to electricity and natural gas supply, energy consulting, rate analysis, and renewable energy solutions for residential and commercial customers.
Residential Services
- • Fixed and variable rate energy plans
- • Green energy and renewable options
- • Smart home energy management
- • Bill analysis and consultation
- • Customer support and account management
Commercial Services
- • Custom commercial energy plans
- • Energy audits and efficiency consulting
- • Demand response programs
- • Large-scale renewable installations
- • Energy procurement and risk management
Customer Obligations
By using Crown Energy USA services, you agree to:
Provide Accurate Information
Supply truthful, complete, and current information about yourself and your energy usage.
Pay Bills Timely
Make all payments according to the terms specified in your energy service agreement.
Maintain Property Access
Allow reasonable access to your property for meter readings, installations, and maintenance when required.
Comply with Laws
Follow all applicable federal, state, and local laws and regulations related to energy usage.
Notify of Changes
Inform us promptly of any changes to your contact information, property ownership, or energy needs.
Billing and Payment Terms
Payment Obligations
You are responsible for paying all charges associated with your energy service, including but not limited to supply charges, delivery charges, taxes, fees, and any applicable penalties or late charges.
Payment Methods
- • Automatic bank transfer (ACH)
- • Credit or debit card payments
- • Online payment portal
- • Phone payments
- • Mail-in payments (check/money order)
- • Budget billing options
- • Prepaid payment plans
- • Third-party payment locations
Late Payment Policy
Payments are due by the date specified on your bill. Late payments may result in:
- Late payment fees as specified in your service agreement
- Service disconnection after proper notice
- Collection activities and additional fees
- Credit reporting of delinquent accounts
- Requirement for security deposits for future service
Service Terms and Conditions
Service Availability
Crown Energy USA services are available in select deregulated energy markets. Service availability depends on:
- Your location and local utility infrastructure
- Regulatory approval and market conditions
- Credit qualification and account verification
- Property type and energy usage requirements
Service Interruptions
While we strive to provide uninterrupted service, energy supply may be interrupted due to:
Planned Interruptions:
- • Scheduled maintenance
- • System upgrades
- • Infrastructure improvements
- • Regulatory compliance work
Emergency Interruptions:
- • Natural disasters
- • Equipment failures
- • Grid emergencies
- • Safety-related shutdowns
Important: Crown Energy USA is not liable for service interruptions caused by the local utility, transmission system operator, or circumstances beyond our reasonable control.
Contract Terms
Contract Duration
Energy service agreements may be offered with various contract terms:
Month-to-Month
Flexible terms with monthly renewal
Fixed Term
6, 12, 24, or 36-month agreements
Evergreen
Auto-renewing with cancellation rights
Cancellation Rights
You may have the right to cancel your energy service agreement under certain circumstances:
- Cooling-off Period: 3-10 business days after enrollment (varies by state)
- Contract Expiration: 30-60 days notice before automatic renewal
- Moving: When relocating outside our service territory
- Early Termination: May be subject to fees as specified in your agreement
Limitations of Liability
Important Disclaimers
Crown Energy USA's liability is limited to the maximum extent permitted by law. We are not responsible for damages arising from service interruptions, rate fluctuations, or circumstances beyond our reasonable control.
Limitation of Damages
In no event shall Crown Energy USA be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, or business opportunities
- Damages exceeding the amount paid for services in the preceding 12 months
- Damages caused by third parties, including utilities and transmission operators
- Force majeure events including natural disasters, government actions, or system emergencies
Warranty Disclaimer
Services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security Commitment
We implement industry-standard security measures to protect your personal and account information from unauthorized access, use, or disclosure.
By using our services, you consent to our data practices as described in our Privacy Policy and agree to receive communications from us regarding your account and services.
Regulatory Compliance
Crown Energy USA operates in compliance with all applicable federal, state, and local regulations governing energy retail services, including:
Federal Regulations
- • Federal Energy Regulatory Commission (FERC) rules
- • Federal Trade Commission (FTC) consumer protection rules
- • Telephone Consumer Protection Act (TCPA)
- • Americans with Disabilities Act (ADA)
State & Local Regulations
- • State public utility commission regulations
- • Consumer protection and disclosure requirements
- • Renewable energy portfolio standards
- • Local licensing and permit requirements
Dispute Resolution
Customer Complaints
We are committed to resolving customer concerns promptly and fairly. If you have a complaint or dispute:
Contact Customer Service
Call 0161 470 2343 or email support@crownenergy.com to discuss your concern with our customer service team.
Escalate if Needed
If unsatisfied with the initial response, request escalation to a supervisor or manager.
Regulatory Contact
Contact your state public utility commission if the dispute cannot be resolved directly.
Arbitration
Any disputes not resolved through our complaint process may be subject to binding arbitration under the rules of the American Arbitration Association, except where prohibited by state law.
General Provisions
Governing Law
These Terms are governed by the laws of the state where you receive service, without regard to conflict of law principles.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
Assignment
Crown Energy USA may assign these Terms and your service agreement without notice. You may not assign your rights without our written consent.
Entire Agreement
These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Crown Energy USA.
Contact Information
If you have questions about these Terms or need assistance with your Crown Energy USA services, please contact us:
Phone Support
0161 470 2343
Monday - Friday: 8 AM - 8 PM
Saturday: 9 AM - 5 PM
Email Support
support@crownenergy.com
legal@crownenergy.com
Response within 24 hours
Online
www.crownenergy.com
24/7 online account access
Live chat available
Terms Updates
Crown Energy USA reserves the right to modify these Terms at any time. Material changes will be communicated to customers through bill notices, email, or postal mail at least 30 days before the effective date.
Continued use of our services after changes become effective constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically for updates.