Introduction
At Crown Energy USA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, visit our website, or interact with us in any way.
By using our services or providing us with your information, you consent to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully and contact us if you have any questions.
Information We Collect
Personal Information
We may collect the following personal information from you:
- Contact information (name, email address, phone number, mailing address)
- Energy usage data and utility bills
- Property information (address, type of property, square footage)
- Current energy provider and account information
- Social Security Number (when required for energy account setup)
- Financial information (for payment processing and credit checks)
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP address and location information
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
How We Use Your Information
We use your information for the following purposes:
Service Provision
- • Analyze your energy usage and costs
- • Provide personalized energy recommendations
- • Set up and manage energy accounts
- • Process payments and billing
Customer Support
- • Respond to inquiries and requests
- • Provide technical support
- • Handle complaints and disputes
- • Improve our services
Legal & Compliance
- • Comply with regulatory requirements
- • Verify identity and prevent fraud
- • Maintain records as required by law
- • Protect our rights and interests
Marketing
- • Send promotional offers and updates
- • Conduct market research
- • Personalize marketing content
- • Improve our marketing effectiveness
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
Energy Suppliers and Utilities
We share necessary information with energy suppliers and utility companies to establish and manage your energy service.
Service Providers
We work with trusted third-party service providers who help us operate our business, such as payment processors, customer support, and technology providers.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights and interests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures Include:
- • SSL encryption for data transmission
- • Secure data storage with encryption
- • Regular security audits and updates
- • Access controls and user authentication
- • Employee training on data protection
- • Incident response procedures
- • Regular backup and recovery testing
- • Compliance with industry standards
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Review
Request access to your personal information and review what data we have about you.
Correct and Update
Request corrections to inaccurate or outdated personal information.
Delete
Request deletion of your personal information, subject to legal and contractual obligations.
Opt-Out
Unsubscribe from marketing communications at any time.
Data Portability
Request a copy of your data in a portable format.
Limit Processing
Request to limit how we process your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services.
Types of Cookies We Use:
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we securely delete or anonymize it.
Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us:
privacy@crownenergy.com
support@crownenergy.com
Phone
0161 470 2343
Monday - Friday, 8 AM - 8 PM
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.